IT Service Management (55-Minute)

As part of the 2012 Southland Technology Conference, Dave made an hour presentation about IT service management (ITSM), discussing among other topics the PM practices used in the implementation of ITSM, planning tips to successfully deliver an ITSM process improvement project, and marketing ideas to socialize the message to the organization.

Implementing IT Service Management: A Guide to Success — INTRO

Implementing IT Service Management: A Guide to Success — EVALUATE Phase

Implementing IT Service Management: A Guide to Success — STRATEGIZE Phase

Implementing IT Service Management: A Guide to Success — ORCHESTRATE Phase

Implementing IT Service Management: A Guide to Success — DELIVER Phase